If the name saved on your Etihad Airways account is incorrect, it is important to correct it before making a new reservation or using your account for travel-related services. A minor spelling mistake and a legal name change are not necessarily handled in the same way.
Etihad also separates account-profile changes from passenger name corrections on flight tickets. For an Etihad Guest account, you can edit many profile details online, but changes to your first name, last name, date of birth, or email address require a request through the Etihad Guest feedback form, along with a passport copy for verification.
If the incorrect name is already printed on a flight booking, you cannot simply edit the passenger's name through Manage Your Booking. Etihad says passengers must contact its Contact Centre for a ticket name correction.
Yes. If you have an Etihad Guest account, you can request a correction to your registered first or last name.
Etihad states that members can edit their information after signing in to their account or through the Etihad mobile app. However, if you need to change your first name, last name, date of birth, or email address, you must submit a request through the Etihad Guest feedback form. Etihad also asks for a copy of your passport so it can verify the information.
The important point is that changing your account name is different from correcting a name on an existing flight ticket.
If the error is in your Etihad Guest profile, follow the account-specific process rather than trying to modify an existing booking.
Log in to your Etihad Guest account through the Etihad website or mobile app.
Review the personal information currently stored in your profile.
Check whether the problem concerns your:
First name
Last name
Date of birth
Email address
Other personal information
Compare the information with your passport or other applicable identification document.
For changes to your first name, last name, date of birth, or email address, Etihad instructs members to submit a request through its Etihad Guest feedback form.
Explain clearly what is currently shown and what the correct information should be.
Etihad states that a passport copy should be uploaded with requests involving first name, last name, date of birth, or email changes. The airline uses the document to verify the member's details.
Make sure the copy is clear and that the relevant information can be read easily.
Check all information before sending the request.
Keep a record of your submission and monitor your account for the updated information or any follow-up request from Etihad.
No.
Etihad's current modification guidance states that you cannot change a guest's name online through Manage Your Booking. To correct the name on a reservation, you need to contact the Etihad Contact Centre.
Manage Your Booking can be used for several other changes, including updating passport details, contact information, and an Etihad Guest number, but passenger name corrections require assistance from Etihad.
If you have already purchased a ticket and notice that the passenger name is incorrect, take action as soon as possible.
Compare the name on your ticket with the name on your passport.
Look for:
Spelling errors
Missing letters
Incorrect surname
Missing middle name
Shortened first name
Incorrect title
A name that does not reflect a legal name change
Etihad advises passengers to enter their name exactly as it appears on their passport when making a booking.
For a name correction on an Etihad reservation, contact the airline's Contact Centre.
Etihad specifically lists correcting or editing a name on a ticket as a service that its Contact Centre can handle.
Tell the representative exactly what is wrong and provide the correct name as it appears on your passport.
Avoid describing a passenger substitution as a simple spelling correction. Etihad's name-correction rules are designed for the same guest named on the ticket.
Etihad states that a copy of the passport and other applicable documents must be submitted for name corrections.
If the request involves a legal name change, be prepared to provide the relevant official documentation.
After the correction has been processed, review the updated booking carefully.
Check that the passenger's name now corresponds with the travel document before traveling.
Etihad's published modification guidance identifies several types of name corrections.
These include:
Genuine typing errors of up to three characters
Maiden name to married name, or the reverse
A shortened or nickname changed to the full name
Adding a middle name
Adding a surname
A complete or partial name change for the same guest when supported by official proof
The airline states that only one name change is permitted and the request must relate to the same guest on the ticket.
Etihad currently states that genuine spelling mistakes of up to three characters can be corrected free of charge.
This generally covers a straightforward typing error rather than a substantial change to the passenger's identity.
For other permitted name corrections, Etihad's published guidance states a fee of US$100, or AU$150 for tickets purchased in Australia.
Fees and conditions can change, so confirm the applicable amount with Etihad when requesting your correction.
A missing middle name is specifically listed by Etihad as a type of name correction that can be handled through its correction process.
For example, if the booking contains:
JOHN BROWN
but the passport shows:
JOHN PAUL BROWN
the missing middle name should be raised with Etihad rather than attempting to create a new booking simply to add it.
A correction fee may apply because Etihad classifies the addition of a middle name among corrections other than a genuine three-character typing error.
Etihad specifically lists changing a shortened or nickname to a full name as an eligible type of name correction.
For example, a booking using "MOHD" may need to be corrected to "MOHAMMED" if that is the passenger's name on the applicable travel document.
Contact Etihad rather than trying to change the passenger online.
Etihad's name-correction policy includes changing a maiden name to a married name or changing a married name back to a maiden name.
Because this is a legal or personal-status change rather than a simple typing mistake, supporting documentation may be required.
Keep your passport and relevant legal certificate available when contacting Etihad.
Etihad distinguishes a correction for the same passenger from transferring a ticket to another person.
Its FAQ states that tickets are strictly non-transferable.
Etihad's modification guidance does allow a complete or partial name change for the same guest when supported by proof from the relevant authorities, such as a deed poll.
Therefore, changing your own legally documented name is different from replacing yourself with another traveler.
No.
Etihad states that tickets are strictly non-transferable.
A name-correction request must be for the same guest who is already named on the ticket. Etihad's modification guidance specifically states this requirement.
If you want another person to travel instead, do not assume that a name correction will accomplish this.
The documentation depends on the reason for the correction.
You may need:
Passport copy
Other applicable identification
Marriage-related documentation
Official legal name-change documentation
Other proof requested by Etihad
Etihad specifically states that a passport copy and other applicable documents must be submitted for ticket name corrections.
For Etihad Guest profile changes, a passport copy is also required when requesting changes to first name, last name, date of birth, or email address.
Etihad provides guidance for passengers whose names exceed the space available in the online booking form.
The airline says to enter as many names as possible from the passport, including the first name and surname, and then contact Etihad after the booking is complete so the airline can add the full name to the booking.
Do not intentionally shorten your name to a nickname simply to fit the online field.
Etihad's modification guide states that name corrections are not possible on bookings where tickets have not yet been issued.
If you notice a mistake before ticket issuance, contact Etihad or the party handling your booking and explain the problem.
This is also why it is worth checking your passenger information immediately after completing a reservation.
If your ticket was purchased through a travel agent or third-party website and has already been issued, Etihad says you should contact the travel agent or third party to make the change.
Have your:
Booking reference
Ticket number
Correct passport name
Passport copy
Supporting legal documentation, if applicable
ready when contacting the agency.
Do not assume that calling Etihad directly will replace the agency's role in servicing a ticket issued by the third party.
Extra care is required when your itinerary includes another airline.
Etihad states that if a booking involves another airline, the current booking may need to be cancelled and a new booking made using the correct name in the available booking class. A fare difference may apply.
This can make name corrections more complicated than they are on a straightforward Etihad-operated itinerary.
Contact Etihad before cancelling anything yourself.
Not automatically.
An Etihad Guest profile and an airline reservation are separate records.
Etihad allows certain Guest account details to be updated online, but it separately requires passengers to contact the airline to correct a guest's name on a ticket.
If the same spelling error appears in both places, you may need to correct both records.
The simplest way to avoid a name-correction request is to check the passenger information before paying for the ticket.
Etihad says passengers should enter their name exactly as it appears on the passport.
Do not rely on:
Nicknames
Informal names
Social-media names
Shortened names
After completing the reservation, review the passenger name immediately.
If you see an error, contact Etihad as soon as possible rather than waiting until online check-in.
Etihad states that infant and child names must match the passport or valid identification document.
Parents should therefore verify children's names just as carefully as adult passenger information.
Request the correction as soon as you notice the problem.
Waiting can make the situation more stressful, particularly if the flight is approaching or the itinerary contains partner-airline segments.
A good approach is:
Compare the ticket with your passport.
Determine whether the problem is in the account, ticket, or both.
Contact the correct Etihad service.
Provide the requested documentation.
Confirm the updated passenger information before departure.
Etihad says that first-name changes should be requested through the Etihad Guest feedback form rather than simply edited as ordinary profile information. A passport copy is required for verification.
Yes, you can request a last-name correction. Etihad instructs members to submit the request through its Etihad Guest feedback form and provide a passport copy for verification.
Yes. Etihad says genuine spelling mistakes of up to three characters can be corrected free of charge. You need to contact the airline's Contact Centre for a ticket name correction.
No. Etihad states that a guest's name cannot be changed online through Manage Your Booking. You must contact Etihad to request a correction.
Genuine typing errors of up to three characters are currently accepted free of charge. Other listed corrections have a published fee of US$100, or AU$150 for tickets purchased in Australia.
Yes, adding a middle name is specifically listed among Etihad's permitted name corrections. A fee may apply.
No. Etihad states that tickets are strictly non-transferable. A name correction must relate to the same passenger.
Etihad lists a maiden-to-married name change, or the reverse, among the name corrections it can process. Supporting documentation may be required.
Contact the travel agent or third-party website that issued the ticket. Etihad specifically directs passengers with issued third-party bookings to the agency for changes.
Etihad advises entering as much of the passport name as the booking system allows, including the first name and surname, and then contacting Etihad so the full name can be added after the booking is completed.
Etihad's published guidance allows a complete or partial name change for the same guest when official proof, such as a deed poll, is provided. This is different from transferring a ticket to another person.
If you need to change or correct your name on an Etihad Airways account, first determine whether the error is in your Etihad Guest profile or on an existing flight ticket.
For Etihad Guest accounts, first-name, last-name, date-of-birth, and email changes require a request through the Etihad Guest feedback form with a passport copy for verification.
For an existing flight ticket, Etihad requires passengers to contact its Contact Centre because passenger names cannot be changed through Manage Your Booking. Genuine typing errors of up to three characters are currently corrected free of charge, while other permitted corrections may involve a fee and supporting documents.
Most importantly, a name correction is intended for the same traveler. Etihad does not allow tickets to be transferred to another person. Check your passport carefully before booking, and if you discover a mistake, contact the appropriate Etihad service as early as possible.
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